eBook and Audiobook Help

Visit the My Help! page for help getting started. My Help! covers ebooks and audiobooks, computer, tablet and smartphone devices, as well as using your Digital Collections checkout, holds and downloads.  Customers may checkout 3 titles at a time, and may place up to 5 holds at a time.

Help Topics

• Free eBook Classes
• Penguin eBooks/Kindle/Kindle Apps Issue
• Guided Tours and Help Videos (General)
• Help Videos (Mobile)
• List of Supported Devices - PC or Mac,Sony or Kindle, will it work on my device? Kindle Fire or Nook Tablet owners see below.
• Returns - Can they be returned early? How?
• eBook Downloads for Apple Devices
• Quick Start Guide
  
• Which Format is for Me?  - EPUB or audio, WMA or MP3?
• Log In Errors
  
• Technical Support
• Checking Out the Wrong Format
• Where to Get eBooks

Penguin USB Transfer Only

All eBooks published by Penguin are no longer available via Wireless transfer to Kindle devices or devices using Kindle Apps. They can be transmitted via USB cable to Kindle devices, but there is no way to transfer them to Apple devices. Submit a Technical Support Request for assistance with this issue.

Returns

• eBooks may be returned early.
  - Adobe® eBooks can be returned using Adobe Digital Editions.
  - Android, Blackberry, and iPhone/iPad users can return EPUB ebooks using OverDrive Media Console v2.3 (or newer).
  - Kindle eBooks may be returned via the Manage Your Kindle web site by selecting "Return This Book" from the "Actions" menu to the right of each title.
  
  
  • How Do I Return eBooks Page This page provides full instructions for all supported eBook readers.


• Audiobooks: -
  • Audiobooks CANNOT be returned early using Overdrive Media Console on COMPUTERS
  • Audiobooks CAN be returned early on SOME MOBILE DEVICES using OverDrive Media Console. See How to return a borrowed title using OverDrive's Mobile App.
  If you cannot return a title it will remain checked out to your account for the full period selected at the time of check out. See the next section for more information about automatic returns.  During check out you have the choice of a one, two or three week loan period.  There are no overdues, fines, etc.for Digital Media Collection items.



• Automatic Returns: At the end of the loan period, and the customer is not required to take any action, both eBooks and Audiobooks from the Digital Media Collection are removed automatically.
   
• Checking Out The Wrong Format - Please verify that your device is supported before checking out eBooks or Audiobooks. In case you checkout a format that is not supported for your device, the library can not cancel Digital Media Collection checkouts.
  • Audiobooks - See the above Audiobook return options.
  • eBooks - If you mistakenly checkout an ebook format your device does not support, you can either wait for the checkout to expire, or follow the detailed ebook return instructions for the format you checked out.
     

eBook Downloads for Apple Device Users

To avoid eBook download problems while using Apple devices be sure to have IOS V4.0 (or newer) and the latest Overdrive Media Console App installed.

Log In Errors

Frequent causes of accounts not being accepted are:

1. The PIN number keyed in does not match the PIN number on record. If you do not know your PIN, try either the last 4 digits of your SSN, the last 4 digits of your library card #, CHANGEME, or 1111.  You can Request that your PIN be sent to you through the Ask A Question service. Visit the PIN Information page for more information.  You may also call Circulation at (901)415-2702) to verify your PIN number.
    
2. The library card has overdues or outstanding fines. Visit the Late Fees and Lost items page for more information. While this will prevent access to the e-audio service, one can log in to " My Account" to view any fines and/or overdues.
    
3. The library card has expired (MPLIC cards must be renewed annually.) To check the status of your account call Circulation at (901) 415-2702. To renew your card present proof of residence at any MPLIC library. Visit the Library Card Information page for more information.

Technical Support

Digital Media Collection Technical Support Request - Complete and submit this online form for technical support. A library employee will contact you as time permits.

Where to Get More Free eBooks

In addition to the library Digital Media Collection, visit the Library Website Downloads page for more free eBook sources.