Digital Media Collection Technical Support Request

FREQUENT EBOOK QUESTIONS

• Checking Out The Wrong Format
  What are your options if you check out a format you can not use?
   
• How Do I...   Help Videos
  How do I check out ebooks or How do I download?
   
• Log In Errors
  The Digital Media Collection gives me an error message when I try to log in, what can I do?
   
• Returns Policy & Procedures
  I want to return my ebook(s) or audiobook(s) early, which formats can be returned early and how?
   

For your convenience please review the frequent ebook questions listed above before submitting a technical support request.

More information about using the Memphis Public Library's Digital Media Collection is avialable on the eBook and Audiobook Help Page.

Please call (901) 415-2700  if you have general or policy related questions.

Please use this form to obtain technical support related to technical problems encountered while using the Digital Media Collection.   Providing complete and detailed information will facilitate the troubleshooting process of your technical problem. Mandatory fields are marked *  A library employee will contact you as time permits.  Please allow at least 2 week days for staff to investigate your concern.

DISCLAIMER: The Memphis Public Library & Information Center assumes no responsibility for your personal computer or mobile device hardware or software as a result of using the Memphis Public Library network or web services. Library staff cannot plug in, reconfigure or in any other way operate your personal computer/mobile devices. If are looking for assistance in how to use/operate your personal computer or mobile device the library offers from time to time training classes in these areas. Please check the library calendar for more information.