About Freegal Music: Your New Music Library

Freegal Music: Your New Music Library

Freegal is a downloadable music service from the Memphis Public Library and Information Center. You need a library card and PIN number and a computer with broadband Internet access to use the service. Optional mobile Apps are also available for Apple and Android devices. Freegal offers access to about 3 million songs in MP3 format. Each library account may download up to 3 songs per week. There is no software to download and no digital rights management restrictions. Please refer to the FAQ for any questions about how the system works or how to complete any specific action with the service.

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Frequently Asked Questions

Mobile Apps for Freegal

If You Have Problems Logging In

Frequent causes of accounts not being accepted are:

  1. The PIN number keyed in does not match the PIN number on record. If you do not know your PIN, try either the last 4 digits of your SSN, the last 4 digits of your library card #, CHANGEME, or 1111.  You can Request that your PIN be sent to you through the Ask A Question service. Visit the PIN Information page for more information.  You may also call Circulation at (901)415-2702 to verify your PIN number.
  2. Having overdues or outstanding fines on your library account may prevent you from being able to download songs. Visit the Late Fees and Lost items page for more information. Customers can log in to "My Account" to view any fines and/or overdues.
  3. The library card has expired (MPLIC cards must be renewed annually.) To check the status of your account call Circulation at (901) 415-2702. For information on how to renew your card visit the Library Card Information page.

If you are certain your library card is current and you still have problems trying to log in, try using your web browser's Refresh option (Function Key 5) before clicking on the link to "Login." Then click on the "Login" link, and type in your card number and PIN number. If your browser tries to automatically fill those in, delete those and type in your correct information.