Consumer Protections

Consumer Protections

Protect yourself from fraud!  The best protection from fraud is being informed,  Here is valuable advice friom the Center for Medicaid and Medicare Services about how to protect your personal information, avoid scams and stay safe:

marketplace.cms.gov/getofficialresources/publications-and-articles/protect-yourself-from-fraud-in-health-insurance-marketplace.pdf

Remember: You should NOT have to pay for information about your health insurance options in the Healthcare Marketplace, or to get assistance in enrolling. 

If you suspect fraud, report it!  Call the national Health Insurance Marketplace call center at 1-800-318-2596, contact law enforcement (Memphis police 901-545-2677), or  Consumer Insurance Services at the TN Department of Commerce and Insurance (1-800-342-4029).   If you suspect identity theft, call local law enforcement and the Federal Trade Commission's ID Theft Hotline (1-877-438-4338).

Information about FREE in-person assistance from trained, certified Navigators is available in Tennessee through calling SEEDCO at 901-528-8341 or  866-720-1711You can also call the national Affordable Care Act Marketplace Hotline at 1-800-318-2596 to find free local help in your area.

If you have trouble remembering all these numbers, simply call 2-1-1 and the 2-1-1 staff will also be happy to provide the information you need.

For general information about the insurance companies offering ACA health insurance plans in TN, see information from US News and World Report,  health.usnews.com/health-insurance/tennessee/marketplace-plans.  For ratings by US News and World Report of those and other health insurance plans available in Tennessee, see health.usnews.com/health-insurance/tennessee/plans .