Using the Automated Telephone System

The Library’s automated telephone service allows you convenient access to your account at almost any time of the day or night.  You have access regardless of your work or school schedule, or whether the library is open or closed.  Use this service to:

• Get a reminder of what materials you have checked out
• Find out if any materials are overdue
• Get a list of any fines you owe
• Learn what items you put on hold are ready for pick-up
• Renew materials
• Change your PIN

To use the automated telephone service, call 452-2047. Enter your library card number and PIN number when prompted. Then, just follow the automated voice prompts to access the services you need. 

In addition to calling in to the system, you can have the system call you. If you choose telephone notification as the primary way for the Library to contact you, rather than e-mail or postal mail,you will automatically receive calls when materials you've requested are ready for pick-up, or when your checked-out items are overdue. (If we can't reach you by phone, we will send you a reminder about your overdue items by U.S. mail. Postal notification is not available for our holds service.)

To select or change your preferred notification option, call us at (901) 415-2702, e-mail us, or call or visit your favorite branch.

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