Tax Assistance 2017 (AARP and FTP)


BEGINNING JANUARY 9, 2017,
PLEASE CALL 2-1-1 (alternate numbers: 901-415-2790 or toll-free 855-354-4211) for information about free tax assistance!

Our helpful LINC/2-1-1 staff are generally available to assist you Monday – Thursday, 10 AM – 8 PM, Friday and Saturday, 10 AM – 5 PM, and Sunday, 1 – 5 PM.

IN CASE OF BAD WEATHER, WE ADVISE YOU TO CALL 2-1-1 TO SEE IF WE HAVE RECEIVED NOTICE OF LAST MINUTE CLOSINGS OR SCHEDULE CHANGES.

Updated as of 2/27/17

How can I get help filing my 2016 taxes?

AARP Foundation’s Tax-Aide program provides IRS-certified volunteers who provide FREE basic income tax return preparation with electronic filing to qualified individuals. The service is available to taxpayers with low and moderate income, with special attention to those age 60 and older.  AARP sites see taxpayers on a walk-in basis, first come/first served, without regard to age.

The Free Tax Prep (FTP)* program provided in our area by United Way of the Mid-South offers FREE tax help to people of low and moderate income (household income $54,000 a year or less), people with disabilities, the elderly and people with limited English proficiency who need assistance preparing their own tax returns. IRS-certified volunteers provide free basic income tax return preparation with electronic filing to qualified individuals.  Some FTP sites are walk-in, first come first served; some take appointments; others are a combination of both walk-in and appointments.   *This program was formerly known as the VITA program.

ALL TAX FILERS at the AARP and FTP sites MUST bring
1. Their Social Security Cards OR
2. An earnings statement from Social Security (1099-SSA) OR
3. A Medicare card with the letter “A” after the number which reflects they are getting benefits under their own record.

FTP free tax filers will file amendments to taxes for 2016 and for previous years at the Southland Mall and Hickory Ridge Mall sites ONLY, but not until March.  FTP tax filers at the Southland Mall site ONLY will file multi-year tax returns, but ONLY during the month of March. AARP free tax filers at the Central Library location ONLY will file amendments to taxes for 2016 and for previous years AND will also assist in filing previous year tax returns, but ONLY during the month of March. 

In addition, Impact America is offering free tax preparation during the 2017 tax season as well. Appointments can be made for Impact America by calling 1-844-TAXES-TN (829-3786).  All Impact America also welcome walk-ins as possible, and some sites are walk-in only.   To be eligible for free tax assistance from Impact America, taxpayers with children in the household must have no more than $53,000 in household income last yea.  Those without children must have no more than $20,000 income to be eligible for the Impact American free tax assistance.    See list of Impact America locations, dates and times at the end of this page.

Please call us at 2-1-1  beginning January  9, 2017 for information and appointments for the free tax sites for filing for the 2016 tax year.

During the tax season, LINC/2-1-1 will be CLOSED on the following city holidays:  Monday, January 16; Monday, February 20; Tuesday, April 4; Friday, April 14 and Sunday, April 16.

***** FREE TAX ASSISTANCE *****

SHELBY COUNTY, TN

38017

LUCIUS E. & ELSIE C. BURCH PUBLIC LIBRARY (AARP)
WALK-INS ONLY
501 Poplar View
Collierville, TN
Feb 7 – April 11
Tuesdays
10 AM – 1:30 PM

38018

CORDOVA BRANCH LIBRARY (AARP)
WALK-INS ONLY
8457 Trinity Road
Cordova, TN
Feb 2 – April 13
Thursdays
10 AM – 1:30 PM
CLOSED Feb 23

CORDOVA BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
8457 Trinity Road
Cordova, TN
Mon, March 13
11 AM – 4 PM
Mon, April 3
11 AM – 4 PM

38053

MILLINGTON PUBLIC LIBRARY (AARP)
WALK-INS ONLY
4858 Navy Road
Millington, TN
Feb 10 – April 14
Fridays
10 AM – 1:30 PM

MILLINGTON PUBLIC LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
4858 Navy Road
Millington, TN
Saturdays
Jan 21, Feb 4 & 18, March 4 & 18, April 1 & 15
10 AM – 2 PM

38103

COSSITT BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
33 South Front Street
Memphis, TN
Fridays
Feb 17, March 17, April 7
11 AM – 4 PM
Mon, April 17
11 AM – 4 PM

UNIVERSITY OF MEMPHIS LAW SCHOOL (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
1 North Front Street
Memphis, TN
Feb 1 – April 12
Wednesdays
4 – 8 PM
CLOSED March 8

WORKFORCE INVESTMENT NETWORK (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
480 Beale Street
Memphis, TN
Tue, Feb 28
9 AM – 3 PM
Fri, March 3
9 AM – 3 PM
Wed, March 22
9 AM – 3 PM
Thur, March 30
9 AM – 3 PM
Wed, April 12
9 AM – 3 PM

38104

CATHOLIC CHARITIES OF WEST TN (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
85  North Cleveland
Memphis, TN
Feb 16 – April 13
Thursdays
9 AM – 2 PM
* Spanish translators available. *

DEAF CONNECT (FTP)
For people with hearing impairments ONLY
BY APPOINTMENT ONLY
For appointments, call S. Chappell # 278-9307; NO walk-ins.
144 North Bellevue Avenue
Memphis, TN 38104
Fri, Feb 17
9 AM – 3 PM
Sat, March 4
9 AM – 3 PM

FIRST CONGREGATIONAL CHURCH (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
1000 South Cooper Street
Memphis, TN
Feb 7 – April 11
Tuesdays
4 – 8 PM
Saturdays BY APPOINTMENT ONLY
10 AM – 12 PM

HOPE WORKS (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
1930 Union Avenue
Memphis, TN
Thur, Jan 26
10 AM – 3 PM
Thur, March 16
10 AM – 3 PM

MEMPHIS CENTER FOR INDEPENDENT LIVING (FTP)
For appointments, call Sandi # 726-6404; walk-ins also welcome.
1633 Madison Avenue
Memphis, TN
Tues, Jan 24
10 AM – 2 PM
Tues, Feb 21
10 AM – 2 PM

MEMPHIS URBAN LEAGUE (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
413 North Cleveland
Memphis, TN
Wed, Feb 1
10 AM – 4 PM
Thur, Feb 16
10 AM – 4 PM

38105

EMC FOUNDATION (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
594 North Second Street
Memphis, TN
Mon, Feb 13
10 AM – 2 PM
Wed, March 1
10 AM – 2 PM
Mon, April 10
10 AM – 2 PM

38106

GASTON PARK BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
1040 South Third Street
Memphis, TN
Thur, Feb 2
11 AM – 4 PM
Tue, Feb 21
11 AM – 4 PM
Sat, March 18
12 – 5 PM

HAMILTON ELEMENTARY SCHOOL (FTP)
CALL 2-1-1 FOR APPOINTMENT; NO WALK-INS.
1378 Ethlyn Avenue
Memphis, TN
Tues, March 21
9 AM – 2 PM

THE EXCEL CENTER – GOODWILL (FTP)
* for Goodwill employees ONLY *
Appointments taken @ Excel Center; no walk-ins
1490 Norris Road
Memphis, TN
Thursdays
Feb 2
1 – 5 PM

38107

NORTH BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
1192 Vollintine
Memphis, TN
Wed, Feb 8
11 AM – 4 PM
Thu, March 2
11 AM – 4 PM

OASIS OF HOPE @ BICKFORD COMMUNITY CENTER (FTP)
WALK-INS ONLY
233 Henry Avenue
Memphis, TN
Feb 4 – march 25
Saturdays
10 AM – 1 PM

38108

HOLLYWOOD BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
1530 North Hollywood
Memphis, TN
Thur, Jan 26
11 AM – 4 PM
Tues, Feb 14
11 AM – 4 PM
Sat, March 25
11 AM – 4 PM

38109

GOODWILL HOMES (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
163 West Raines Road
Memphis, TN
Tues, Feb 14
9 AM – 1 PM
Mon, Feb 27
9 AM – 1 PM

LEVI BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
3676 Highway 61 South
Memphis, TN
Tue, Feb 7
11 AM  – 4 PM
Mon, Feb 27
11 AM – 4 PM
Wed, March 29
11 AM – 4 PM

SOUTH BRANCH LIBRARY (FTP)
WALK-INS ONLY
1925 South Third Street
Memphis, TN
Feb 18 – April 8
Saturdays
10 AM – 1 PM

38111

BENJAMIN L. HOOKS CENTRAL LIBRARY (AARP)
WALK-INS ONLY
3030 Poplar Avenue
Memphis, TN
WALK-INS ONLY
Feb 1 – April 14
Business/Sciences Dept, 3rd floor
Mon , Tue, Wed, Thurs, Fri & Sat
10 AM – 1:30 PM
Sat, April 15, Mon, April 17 & Tue, April 18
Meeting Rooms, 1st floor
10 AM – 4:30 PM
CLOSED Feb 20, April 4 & April 14

CHEROKEE BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
3300 Sharpe
Memphis, TN
Wed, Feb 1
11 AM – 4 PM
Thu, Feb 16
11 AM – 4 PM
Tue, March 7
11 AM – 4 PM

38112

Dr. H.W. BREWSTER ELEMENTARY SCHOOL (FTP)
CALL 2-1-1 FOR APPOINTMENT; NO WALK-INS.
2605 Sam Cooper Boulevard
Memphis, TN
Thurs, March 9
9 AM – 2 PM

38114

DIVINE LIFE CHURCH (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
2019 Ball Road
Memphis, TN
Thurs, Jan 19
10 AM – 4 PM
Fri, Jan 20
10 AM – 4 PM

ORANGE MOUND CIVIC ORGANIZATION (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
2471 Park Avenue
Memphis, TN
Feb 4 – April 15
Saturdays
10 AM – 1 PM

38115

AUTUMN RIDGE APARTMENTS – AGAPE (FTP)
* for residents and employees only *
Appointments taken @ manger’s office: NO walk-ins.
3888 Autumn Ridge Court
Tues, Jan 31
10 AM – 2 PM

BELLA VISTA APARTMENTS – AGAPE (FTP)
* for residents and employees only *
Appointments taken @ manger’s office: NO walk-ins.
5958 East Point Drive
Memphis, TN
Sat, Jan 28
10 AM – 2 PM

HICKORY RIDGE MALL (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
6775 Winchester Road
Memphis, TN
Jan 17 – April 20
Tuesdays
9 AM – 1 PM
Wednesdays
1 – 6 PM
Thursdays & Fridays
11 AM – 6 PM
Saturdays – WALK-INS ONLY; NO APPOINTMENTS
9 AM- 5 PM

38116

CUMMINGS STREET BAPTIST CHURCH @ WHITEHAVEN BRANCH LIBRARY (FTP)
WALK-INS ONLY
4120 Mill Branch Road
Memphis, TN
Feb 11 – April 15
Saturdays
10 AM – 3 PM

ROBERT R. CHURCH ELEMENTARY SCHOOL (FTP)
CALL 2-1-1 FOR APPOINTMENT; NO WALK-INS.
4100 Millbranch Road
Memphis, TN
Wed, Feb 22
9 AM – 2 PM

SOUTHLAND MALL (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
1292 Shelby Drive
Memphis, TN
Jan 17 – April 20
Mondays
3 – 7 PM
Tuesdays
10 AM – 2 PM & 4 – 7 PM
Thursdays
10 AM – 2 PM
Fridays
12 – 7 PM
Saturdays
10 AM – 6 PM

38117

POPLAR-WHITE STATION BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
5094 Poplar Avenue
Memphis, TN
Fridays
Feb 24 & March 24
11 AM – 4 PM
Thur, April 13
11 AM – 4 PM

38118

MEMPHIS IRS CAMPUS (FTP)
* IRS employees ONLY *
Appointments taken @ IRS Memphis Campus; NO walk-ins
5333 Getwell Road, Mail Stop 14
Memphis, TN
Feb 2 – March 30
Tuesdays & Thursdays
2:30 – 6 PM

PARKWAY VILLAGE BRANCH (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
4655 Knight Arnold
Memphis, TN
Tue, Jan 31
11 AM – 4 PM
Thur, Feb 9
11 AM – 4 PM
Wed, March 15
11 AM – 4 PM

WINGATE MANOR APARTMENTS – AGAPE (FTP)
* Residents and employees only *
Appointments taken @ manager’s office; NO walk=ins.
3463 Wingood Circle
Memphis, TN
Thurs, Feb 9
10 AM – 2 PM

38122

RANDOLPH BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
3752 Given Avenue
Memphis, TN
Wed, Jan 25
11 AM – 4 PM

TN DEPARTMENT OF HUMAN SERVICES – JACKSON (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
3230 Jackson Avenue
Memphis, TN
Jan 17 – April 14
Monday, Tuesday, Wednesday, Thursday & Friday
10 AM – 4 PM
CLOSED all state holidays

38125

EAST SHELBY BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
7200 East Shelby Drive
Memphis, TN
Thur, March 16
11 AM – 4PM
Mon, April 10
11 AM – 4 PM

38126

CORNELIA CRENSHAW BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
531 Vance Avenue
Memphis, TN
Sat, Jan 28
11 AM – 4 PM
Mon, Feb 6
11 AM – 4 PM
Wed, March 1
11 AM – 4 PM
Tue, April 11
11 AM – 4 PM

MIFA (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
910 Vance Avenue
Memphis, TN
Wednesdays
Jan 25 & Feb 15
10 AM – 3 PM

38127

FRAYSER BRANCH LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
3712 Argonne Street
Memphis, TN
Mon, Jan 30
10 AM – 4 PM
Wed, Feb 15
10 AM – 4 PM
Sat, March 11
11 AM – 4 PM
Thur, April 6
10 AM – 4 PM

WORD OF LIFE SEVENTH DAY ADVENTIST CHURCH (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
1215 Floyd Avenue
Memphis, TN
Jan 21 – April 2
Tuesdays
6 – 7 PM
Sundays
12 – 3 PM

38128

CRAIGMONT MIDDLE SCHOOL (FTP)
CALL 2-1-1 FOR APPOINTMENT; NO WALK-INS.
3455 Covington Pike
Memphis, TN
Mon, Feb 13
9 AM – 2 PM

FRAYSER-RALEIGH SENIOR CENTER (FTP)
* Residents and employees ONLY *
Appointments taken @ manager’s office; NO walk-ins
3985 Egypt Central Road
Memphis, TN
Thur, Feb 23
9 AM – 2 PM
Wed, March 8
9 AM – 2 PM

GOODWILL STORE – AUSTIN PEAY (FTP)
* Goodwill employees ONLY *
Appointment taken @ manager’s office; NO walk-ins
3830 Austin Peay Hwy
Memphis, TN
Wed, Feb 8
1 – 5 PM

REFUGE MEMPHIS (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
3683 Austin Peay Hwy
Memphis, TN
Jan 18 – April 16
Wednesdays, Thursdays & Fridays
1 – 7 PM
Saturdays
10 AM – 6 PM
Sundays
12 – 6 PM
CLOSED April 16

38133

GOODWILL CORPORATE OFFICE (FTP)
* Goodwill employees ONLY*
Appointments taken @ manager’s office; NO walk-ins
6895 Stage Road
Memphis, TN
Fri, Feb 3
1 – 5 PM
Fri, Feb 24
1 – 5 PM

38134

BARTLETT BRANCH LIBRARY (AARP)
WALK-INS ONLY
5884 Stage Road
Bartlett, TN
Feb 6 – April 18
Mondays & Tuesdays
10 AM – 1:30 PM
CLOSED Feb 20, April 4

38137

CONCORDE CAREER COLLEGE (FTP)
* Students and employees ONLY *
Call Ms. Gorman # 761-9494 x 193 for appointment; NO walk-ins.
5100 Poplar Avenue, Suite 132
Memphis, TN
Fri, Jan 27
9 AM – 4 PM
Mon, Jan 30
9 AM – 4 PM
Fri, Feb 3
9 AM – 4 PM

38138

PLOUGH TOWERS (FTP)
* Residents and employees ONLY *
Appointments taken @ front desk; NO walk-ins
6580 Poplar Avenue
Memphis, TN
Fri, Jan 27
9 AM – 2 PM
Tuesday, March 14
10 AM – 3 PM
Monday, April 3
10 AM – 3 PM

FAYETTE COUNTY, TN

38068

WORKFORCE INVESTMENT NETWORK (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
116 Market Street
Somerville, TN
Jan 28 – April 13
Thursdays
4 – 7 PM
Saturdays
10 AM – 1 PM

LAUDERDALE COUNTY, TN

38063

UT MARTIN – RIPLEY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
315 Soutb Washington Street
Ripley, TN
Jan 27 – April 15
Fridays
4 – 8 PM
Saturdays
10 AM- 4 PM
CLOSED March 4, 10 & 11.

TIPTON COUNTY, TN

38019

TIPTON COUNTY PUBLIC LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
3148 Highway 51 North
Covington, TN
Jan 23 – April 12
Mondays & Wednesdays
2 – 6 PM
CLOSED Monday, Feb 20

CRITTENDEN COUNTY, AR

72301

WEST MEMPHIS PUBLIC LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
213 North Avalon
West Memphis, AR
Jan 21 – April 15
Saturdays 10 AM – 2 PM

DESOTO COUNTY, MS

38671

M.R. DAVIS PUBLIC LIBRARY (AARP)
WALK-INS ONLY
8554 Northwest Drive
Southaven, MS
WALK-INS ONLY
Feb 6 – April 17
Mondays
8 AM – 4 PM

38632

THE HILL @ HERNANDO (FTP)
1775 Memphis Street, Suite B
Hernando, MS
Jan 18 – April 15
Mondays, Wednesdays & Thursdays WALK-INS ONLY
6 – 8 PM
Saturdays BY APPOINTMENT ONLY; CALL 2-1-1 FOR APPOINTMENT.
9 AM – 12 PM

38637

M.R. DYE PUBLIC LIBRARY (FTP)
WALK-INS ONLY
2885 Goodman Road
Horn Lake, MS
Fridays
Feb 17 & 24 and March 3,10, 24 & 31
5 – 8 PM
Saturdays
Feb 4 & 25 and March 4, 11 & 25
5 – 8 PM
Saturday, April 7
8 AM – 1 PM

TUNICA COUNTY, MS

38664

SAM’S TOWN HOTEL & GAMBLING HALL (FTP)
* Employees ONLY *
CALL 2-1-1 FOR APPOINTMENT: NO WALK-INS.
1477 Casino Strip Resort Road
Robinsonville, MS
Mon, Feb 6 & Wed, Feb 8
4 PM – 12 midnight

38676

R.C. IRWIN LIBRARY (FTP)
CALL 2-1-1 FOR APPOINTMENT; WALK-INS ALSO WELCOME.
1285 Kenny Hill Drive
Tunica, MS
Jan 27 – April 15
Fridays
10:30 AM – 3:30 PM
Saturdays
10:30 AM – 3:30 PM

Impact America sites

38104

Church Health Wellness Center (Impact America)
CALL 1-844-TAXES-TN (829-3786). FOR APPOINTMENT; WALK-INS ALSO WELCOME.
1115 Union Avenue
Memphis, TN
through March 4
Mondays, Tuesdays, & Thursdays
11:30 AM – 7:30 PM
Saturdays
8 AM – 12:30 PM

38106

Social Suds/South Memphis Alliance
WALK-INS ONLY
1044 South Bellevue
Memphis, TN
through March 4
Saturdays
9 AM – 3 PM

Soulsville Towne Center (Impact America)
CALL 1-844-TAXES-TN (829-3786). FOR APPOINTMENT; WALK-INS ALSO WELCOME.
915 East McLemore Avenue
Memphis, TN
through March 4
Tuesdays and Thursdays
12 – 8 PM
Fridays
12 – 6 PM
Saturdays
9 AM – 3 PM

38112

Binghampton Development Corporation (Impact America)
CALL 1-844-TAXES-TN (829-3786). FOR APPOINTMENT; WALK-INS ALSO WELCOME.
280 Tillman Street
Memphis, TN
through March 4
Mondays, Wednesdays & Thursdays
12- 8 PM
Fridays
12-6 PM
Saturdays
9 AM – 3 PM

38115

Latino Memphis
WALK-INS ONLY
6041 Mt. Moriah Extd., Suite 16
Memphis, TN
through March 4
Wednesdays
10 AM – 3 PM

38127

Ed Rice Community Center (Impact America)
CALL 1-844-TAXES-TN (829-3786). FOR APPOINTMENT; WALK-INS ALSO WELCOME.
2907 North Watkins Street
Memphis, TN
through March 4
Mondays & Wednesdays
12:30 – 7:30 PM
Fridays
12:30 – 6 PM
Saturdays
9:30 AM – 1:30 PM

General filing information

*** The IRS will begin accepting tax filings for the 2016 tax year on January 23, 2016.***

*** A new law requires the IRS to hold refunds claiming the Earned Income Tax Credit (EITC) and the Additional Child Tax Credit (ACTC) until February 15.   According to the IRS, this change helps ensure that taxpayers get the refund they are owed by giving the IRS more time to help detect and prevent fraud.  It may take several days to process and release those refunds.   The IRS wanrs customers that many taxpayers claiming the EITC or ACTC may not have access to their refunds until the week of February 27. *** 

*** The filing deadline to submit 2016 tax returns us Tuesday, April 18, 2017. *** 

What documents do I need to bring with me to get my taxes filed?

The IRS has prepared a list of documents needed by tax preparers:
https://www.irs.gov/Individuals/Checklist-for-Free-Tax-Return-Preparation

AARP and FTP tax preparers can prepare tax returns with the following forms:

  • Wages, salaries, etc. (Form W-2)
  • Interest Income (Form 1099-INT)
  • Dividends Received (Form 1099-DIV)
  • State Tax Refunds (Form 1099-G)
  • Unemployment Benefits (Form 1099-G)
  • IRA Distributions (Form 1099-R)
  • Pension Income (Forms 1099-R, RRB-1099, CSA-1099)
  • Social Security Benefits (Form SSA-1099)
  • Simple Capital Gain/Loss (Form 1099-B)
  • Sale of Home (Form 1099-S) limited
  • Self-employed Income (Form 1099-MISC) limited
  • Gambling Winnings (Form W-2G)
  • Cancellation of Debt (Form 1099-C) limited
  • Health Savings Accounts (Form 1099-SA) limited
  • Itemized Deductions limited
  • Education Credits (Form 1098-T)
  • Child Tax Credit
  • Earned Income Credit
  • ACA Statements (Forms 1095-A, B or C)

AARP and FTP tax preparers can NOT prepare tax returns with the following forms:

  • Schedule C with losses
  • Complicated Schedule D (capital gains and losses)
  • Form SS-5 (request for Social Security Number)
  • Form 4684 (casualty and theft loss)
  • Form 8606 (non-deductible IRA)*  AARP can assist with Part 1 of this form ONLY. 
  • Form 8615 (minor’s investment income)
  • Form SS-8 (determination of worker status for purposes of federal employment taxes and income tax withholding)
  • Parts 4 & 5 of Form 8962 (Premium Tax Credits)

FTP free tax filers will file amendments to taxes for 2016 and for previous years at the Southland Mall and Hickory Ridge Mall sites ONLY, but not until March.  FTP tax filers at the Southland Mall site ONLY will file multi-year tax returns, but ONLY during the month of March.   AARP free tax filers at the Central Library location ONLY will file amendments to taxes for 2016 and for previous years AND will also assist in filing previous year tax returns, but ONLY during the month of March. 

What if I want to file my taxes myself online?
https://www.irs.gov/Filing/E-File-Options

If your household income is less than $62,000, you can also go to the My Free taxes site sponsored by United Way Worldwide and H & R Block to find free tax filing software:
http://www.unitedway.org/myfreetaxes/

What if I’m not eligible for the free tax filing but need someone to file my taxes for me?
https://www.irs.gov/Tax-Professionals/Choosing-a-Tax-Professional

Where can I get the paper tax forms?
The IRS is moving toward e-filing, and is moving away from the use of paper forms. In early 2017, the IRS will make forms for the 2016 tax year available on its website at https://www.irs.gov/Forms-&-Pubs . Note that there are also accessible tax forms and publications that can be downloaded or viewed online in text-only, Braille ready files, browser-friendly HTML, accessible PDF, and large print. Also, IRS eBooks for mobile devices are provided in the ePub format at that same site.

A limited number of a very few tax forms — 1040, 1040A and 1040EZ, and the instructions for those forms – will be made available from the IRS for distribution through public libraries in early 2017 AS SOON AS THEY ARE SENT BY THE IRS.   Customers may also be able to make copies of other needed paper tax forms through asking for assistance at the public service desk. Librarians will let you know if a reference copy of the form you need is available for copying, or if you will need to print it from the IRS website.  Copies of the most popular forms will be available for copying at the Central Library (Business/Sciences desk on third floor).  Copies may also be available at library branches; call the branch ahead of time to confirm availability.

Where do I send my paper tax forms?
Tennessee: https://www.irs.gov/uac/TENNESSEE-Where-to-File-Addresses-for-Taxpayers-and-Tax-Professionals

Arkansas: https://www.irs.gov/uac/ARKANSAS-Where-to-File-Addresses-for-Taxpayers-and-Tax-Professionals

Mississippi: https://www.irs.gov/uac/MISSISSIPPI-Where-to-File-Addresses-for-Taxpayers-and-Tax-Professionals

How can I contact the IRS?

For general tax information, call 1-800-829-1040.  For information about the status of your tax refund, go to https://www.irs.gov/Refunds .  You will need to provide your social security number, filing status and amount of refund.

The IRS Where’s My Refund? link at  https://www.irs.gov/refunds and the IRS2Go app will be updated with projected deposit dates for early EITC and ACTC refund filers a few days after February 15.  Taxpayers will not see a refund date on Where’s My Refund? or through their filing software until then.

IF you are not waiting for EITC or ACTC refunds and it has been more than 21 days since you filed your taxes electronically (or someone else did so electronically for you), OR it has been more than 6 weeks since you mailed your paper return, you can call 1-800-829-0922 to check on the status of your refund.

The Memphis office is located at 22 North Front Street in the Falls Building and is generally open Monday – Friday, 8:30 Am – 4:30 PM.  IRS staff do NOT provide free tax preparation assistance.  Here is a list of the services available at that office: https://www.irs.gov/uac/Services-Provided-FOUR

Many tax-related questions are answered on the IRS website at https://www.irs.gov/