Amazon is hiring Employee Resource Center Associates (work from home)

BASIC QUALIFICATIONS

• 3+ years of contact center, customer service, human resources or equivalent experience
• Proven ability using Microsoft Office skills and other computer or internet based programs
• Demonstrated proficiency handling customer contacts, queries and resolutions.

PREFERRED QUALIFICATIONS

• 4+ years of contact center, customer service, human resources or equivalent experience
• Experience using Knowledge database and researching skills.
• Previous HR experience (Payroll and Benefits).
• Proven ability to manage customer contacts in a fast paced environment.
• Proven ability to adjust to constantly changing workloads.
• Proven ability to follow existing process with high attention to detail.
• Additional languages a plus.