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- 3+ years of contact center, customer service, human resources or equivalent experience
- Proven ability using Microsoft Office skills and other computer or internet based programs
- Demonstrated proficiency handling customer contacts, queries and resolutions.
- 4+ years of contact center, customer service, human resources or equivalent experience
- Experience using Knowledge database and researching skills.
- Previous HR experience (Payroll and Benefits).
- Proven ability to manage customer contacts in a fast paced environment.
- Proven ability to adjust to constantly changing workloads.
- Proven ability to follow existing process with high attention to detail.
- Additional languages a plus.