Employee Resource Center Associate As ERC associate your responsibilities will be: The ERC team provides support 24 hours a day 7 days a week. Work shifts are variable of five (5) days per week between Sundays to Saturdays, anticipated assignment duration to last 6-7 months, subject to change due to business needs. Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus. Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved. Build customer trust through empathetic personalized conversations Receive queries via phone and log contacts into the shared service case management system. Work closely with partner teams to keep up to date on process changes, partner for quick resolution of cross-functional issues, and consult to improve processes. Apply Here!