Metropolitan Inter-Faith Association (MIFA)
Meals on Wheels Driver
Job Type: Part-time
The Meals on Wheels driver will deliver meals to all sites and clients in a safe and efficient manner
and will maintain all MIFA policies and procedures and adhere to the vehicle operations manual.
– High school diploma or GED equivalent
– Six months of experience in a driver-related capacity
– Valid driver’s license with F endorsement
– First aid/CPR certification (will provide)
Major responsibilities and related tasks
Deliver meals on time and efficiently
– Check hot and cold meal counts against assigned route for accuracy
– Load supplies and food containers into van in a timely manner
– While loading supplies and food containers into van do so safely, using proper lifting techniques
(bending knees, using two hands, feet firmly planted)
– Ensure all temperature-controlled food devices are clean and working properly
– Log in to Mobile Meals app for assigned route details
– Maintain time schedule so meals arrive in a timely manner
– Run route within rated time (not to exceed 5 hours and 30 minutes daily unless authorized in
– Return empty temperature-controlled devices and used utensils to the kitchen daily when returning
from your route. Place equipment in designated area.
– Finalize daily completion of assigned route in mobile app. Confirm all delivered/non- delivered
meals. Document any changes or challenges and finally sign signature page, submit, and log out.
– Communicate effectively with supervisor on route changes needed, problems, etc.
– Willing to drive/deliver at congregate or HDM sites. Cross-train on various routes.
– Conduct monthly wellness checks in Mobile Meals app to document daily living needs of clients
-Maintain safe driving habits
– Complete daily pre-trip and post-trip inspection form to ensure vehicle safety
– Complete the odometer reading form daily
– Maintain appropriate fuel levels and secure assigned gas card
– Maintain daily cleanliness of vehicle, picking up any trash or debris inside
– Follow all driving rules and regulations while on the road and around the facility
– Report any traffic violations or incidents immediately
– Drive defensively: Be aware of vehicles around you, maintain speed within legal limits, do not use
cell phone while driving, use your seatbelt
– Communicate any maintenance needed to supervisor
– Display excellent customer service among coworkers, clients, and other drivers on the roadway
Recordkeeping and compliance
– Attend monthly meetings (safety, training, company updates, new procedures)
Homeless Hotline Representative
Job Type: Part-time
Representatives are service-oriented staff members with keen attention to detail who complete essential tasks to support the operations of their programs. They respond to a range of requests and uphold a commitment to excellence in service delivery. Representatives have a responsibility to consistently use available technology to complete their work and look for opportunities to innovate.
With the goal of ensuring that no child sleeps on the street or in a place not meant for human habitation, this position answers calls to the 24/7 telephone Hotline for Homeless Families. Activities include answering calls as they come in, screening and referring callers to appropriate services, and entering basic caller information and disposition into the CoactionNet database using a computer device.
–High school diploma or GED
-One year of experience working in a social service or customer service environment
-One year experience working in some capacity with computers, databases, email, etc.
-Ability to operate technology devices (i.e. laptop, multi-line telephone, Outlook email) with the ability to learn various database systems, such as CoachactionNet
-Ability to carry telephone and supporting technological devices to respond immediately to hotline calls during office hours as well as non-traditional on-call after hours, nights, weekends, and holidays
Major responsibilities and related tasks
-Answer all calls to the hotline shift
– Ensure that all calls are answered immediately (or that voicemail is responded to during specified times during holidays)
– Determine the need of the caller per established procedures
-Determine that the caller meets the established guidelines to qualify for shelter assistance
– Mediate with family or friends to prevent shelter if possible
– Make referral to shelter or motel as needed according to established procedures
-Enter each caller’s information and outcome/disposition into the CoactionNet database
– Connect to the CoactionNet system at the start of each call
– Enter basic caller information
-Enter final call disposition using a drop-down list and save file
Physical Demands and Work Environment
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MIFA is an equal opportunity employer. MIFA is a non-smoking facility.
Employment documents: (1) Application and/or resume; (2) I-9; (3) Form W-4; (4) Official transcripts
verifying education if education is a requirement of the job; (5) Proof of COVID-19 vaccination
required. Reasonable accommodations available for ADA, medical, and religious exemptions.
Employment authorization and identification: Current federal law requires that documents be
presented which verify both employment authorization and identification. One or more of the
following documents must be presented before employment: Social Security card, state driver’s
license/identification, U.S. birth certificate, U.S. passport, other U.S. government document.
Please note that it is the practice of MIFA not to allow the employment of relatives or of those living
at the same address other than in the job classifications of special, temporary, or substitute.