MLGW Job Openings


CANDIDATES ACCEPTING EMPLOYMENT WITH MLGW MUST LIVE AND MAINTAIN THEIR RESIDENCE WITHIN THE BOUNDARIES OF SHELBY COUNTY, TENNESSEE WITHIN SIX MONTHS OF THEIR EMPLOYMENT DATE.   EOE M/F/D/V

OPENING DATE: OCTOBER 8, 2021
CLOSING DATE: NOVEMBER 5, 2021

JOB TITLE: COMPUTER SOFTWARE SPECIALIST – IVR
Duties: Apply advanced-level business and information technology system practices and/or project
management methodology in analyzing information requirements to determine
hardware/software solutions; develop project plans; and implement, develop or maintain
enterprise information systems to meet project deliverables.
Bachelor’s degree in Computer Science, Engineering, Information Systems or Business with a
concentration in Information Systems or Math with a concentration in Computer Science or
Bachelor’s degree with a minimum of 12 hours college accredited Information Technology or
Information Systems courses. Must have six (6) years of experience and meet proficiency
requirements. Must have a valid driver’s license from state of residence. Must have at least
one (1) year of demonstrated experience as the primary support person for a particular system
or application and at least demonstrated knowledge and skills in one (1) or more of the fields
listed below. Experience and knowledge requirements will vary according to area and
departmental needs.
Interactive Voice Response: Experience with IVR, Dual-Tone Multi-Frequency (DTMF) &
Speech Recognition (Directed & Natural Language, i.e. vXML), Computer Telephony
Integration (CTI), IVR call flow design and development, & voice user interface design (VUI).
Demonstrated ability with Contact Center software such as: Genesys IVR/Contact Center
Solutions, Cisco IVR/Unified Contact Center Solutions, IBM WebSphere Voice Response,
Nuance, NICE, Avaya, VOIP, Customer Care Experience, Genesys, Handler, Genesys
Attendant, and Sip Trunking
Works inside under good conditions. Subject to sitting for long periods of time at computer
terminals, eye fatigue, grasping/reaching for technical manuals/printouts and distinguishing
color, and occasional light lifting, bending, stooping/crouching to load computer equipment,
paper and carry materials.
If there are no qualified bidders for Computer Software Specialist 3, bidders will be
considered for Computer Software Specialist 2. If there are no qualified bidders for
Computer Software Specialist 2, bidders will be considered for Computer Software
Specialist 1.

Apply Online

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OPENING DATE: OCTOBER 11, 2021
CLOSING DATE: OCTOBER 25, 2021

JOB TITLE: INSTRUMENT TECHNICIAN
Duties: Calibrate, troubleshoot and maintain all electronic, electromechanical and
mechanical equipment and instruments.
Associate degree in Electronics Technology or related degree. Must be able
to distinguish colors. Must successfully complete NIMS Training within one
year of entering job. Must have knowledge/skills in instrumentation, PLC
Logic, Logic Controllers local area network communications and associated
software. Must successfully complete Placement (Group 004 “Electronics
Technicians”)/Performance exercises. Must have successfully completed
Physical Abilities Test (CGS III). Must pass an annual physical examination
as required by Department of Transportation. Must have a valid driver’s
license from state of residence.
Works inside and outside under all conditions. Subject to hazards of weather,
high voltage electrical apparatus, rotating machinery, high pressure steam,
vessels and piping operating at cryogenic temperatures or carrying
flammable fluids and gases, fire and/or explosion and climbing to heights up
to 150 feet with equipment, stooping, bending, standing for long periods,
kneeling, lifting, pushing, pulling, crawling and gripping.

Apply Online

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OPENING DATE: OCTOBER 11, 2021
CLOSING DATE: NOVEMBER 12, 2021

JOB TITLE: INSTRUMENT TECHNICIAN
Duties: Calibrate, troubleshoot and maintain all electronic, electromechanical and
mechanical equipment and instruments.
Associate degree in Electronics Technology or related degree. Must be able
to distinguish colors. Must successfully complete NIMS Training within one
year of entering job. Must have knowledge/skills in instrumentation, PLC
Logic, Logic Controllers local area network communications and associated
software. Must successfully complete Placement (Group 004 “Electronics
Technicians”)/Performance exercises. Must have successfully completed
Physical Abilities Test (CGS III). Must pass an annual physical examination
as required by Department of Transportation. Must have a valid driver’s
license from state of residence.
Works inside and outside under all conditions. Subject to hazards of weather,
high voltage electrical apparatus, rotating machinery, high pressure steam,
vessels and piping operating at cryogenic temperatures or carrying
flammable fluids and gases, fire and/or explosion and climbing to heights up
to 150 feet with equipment, stooping, bending, standing for long periods,
kneeling, lifting, pushing, pulling, crawling and gripping.

Apply Online

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CANDIDATES ACCEPTING EMPLOYMENT WITH MLGW MUST LIVE AND MAINTAIN THEIR RESIDENCE WITHIN THE BOUNDARIES OF SHELBY COUNTY, TENNESSEE WITHIN SIX MONTHS OF THEIR EMPLOYMENT DATE.   EOE M/F/D/V