MLGW – Service Advisor Position


MEMPHIS LIGHT, GAS & WATER DIVISION
www.mlgw.com/jobs
OPENING DATE: SEPTEMBER 14, 2021
CLOSING DATE: SEPTEMBER 21, 2021

JOB TITLE: SERVICE ADVISOR
Duties: Process service requests, billing/miscellaneous inquiries and emergency calls
from customers within specific qualified parameters via telephone or web mail;
and effectively handle calls from irate/hostile customers.

Drug screening, with negative test results, is required prior to entry into this
classification. Must have successfully completed Data Entry Exercises, Group C.
Must have successfully completed Placement (Group 007 “Customer Contact
Representatives”)/Performance Exercises and Customer Service Simulation Test.
Must have a valid driver’s license from state of residence.

Works in office. Subject to stressful environment handling customers using
abusive language, noise, eye fatigue and sitting for long periods of time. Shift
work required. Subject occasionally to mandatory overtime.

CANDIDATES ACCEPTING EMPLOYMENT WITH MLGW MUST LIVE AND MAINTAIN THEIR RESIDENCE WITHIN THE BOUNDARIES OF SHELBY COUNTY, TENNESSEE WITHIN SIX MONTHS OF THEIR EMPLOYMENT DATE. EOE M/F/D/V

TO APPLY FOR THIS JOB GO TO: http://jobs.mlgw.com