LINC 2-1-1


Learn more about Memphis’ “Best Kept Secret” and its manager, Kimberly Jordan-Fluker.

dial 2-1-1 to find help

If you are looking for help, or want to provide someone with help, just dial 2-1-1 to reach the community information and referral resources of LINC, the Library Information Center at the Memphis Public Library. LINC, in conjunction with United Way of the Mid-South, is the local source for community resources. LINC maintains a large, comprehensive database of human services organizations, government agencies and volunteer groups, which can now be accessed by dialing 2-1-1.

The most frequent requests for help are utilities, food, protective services, legal assistance, child care, social support, housing, and mental health.

Services are accessible to the hearing-impaired by calling TTY 415-2701.  Toll free access is also available at (855) 354-4211.

Search the Community Information Database directly.

LINC/2-1-1 expands service to include licensed social workers on Memphis Public Libraries staff

Memphis Public Libraries is expanding its Linc-211 services to include licensed social workers to serve the community better. Two full-time social workers and outreach specialists will be based at five Memphis Public Library Branches around the city. Customers that need assistance can also access services at any Memphis Library location by calling 211 and setting up an appointment at their local library branch.

Social Workers and outreach specialists will be at Benjamin L. Hooks Central Library, Whitehaven, East Shelby, Hollywood, and Raleigh from 10 AM to 6 PM Monday thru Friday. The service is free to anyone who needs assistance.

Serving People in Need and the Agencies Who Help Them

2-1-1 LINC has the most comprehensive database of human service resources in the area. It is continuously updated by the information professionals, also known as librarians, at the Memphis Public Library & Information Center.

The concept of dialing 2-1-1 for help is not just in the Mid-South. It is a growing national service. The Federal Communications Commission designated 2-1-1 as the national abbreviated dialing code for free access to health and human services information and referral.

Free and Immediate Information for help when…

  • You are worried about the gas shutoff notice you just received.
  • You have been caring for your wife, who has Alzheimer’s. You are exhausted and need assistance and respite.
  • Your employee is frequently missing work; she needs affordable, reliable child care.
  • You need counseling for your 12 year-old son who is not going to school regularly.
  • You have questions about eligibility for Food Stamps.
  • Your client needs information about available transportation for the disabled.
  • You are a guidance counselor searching for a parenting course for a teen father.
  • You want to know how to get a passport.
  • You are a teenager with problems at home and need someone to talk to.