Ask a Question

  • The ‘Ask A Question’ Service provides factual answers to specific questions as well as suggestions for resources which might help you find what you need.
  • We do not accept solicitations for purchase or requests to link to websites.
  • Launch the form by clicking this button:

frequently asked questions

What is my PIN?
If you do not know your PIN, please visit our PIN Information page for tips that you can try as well as an automated PIN reset. If that doesn’t work, we’d be happy to look it up if you submit your Library Card number above.

I don’t live in Memphis. Can I get a library card to access your online services?
Those who live outside the Memphis Public Library service area, including nearby counties in TN, AR and MS, may pay an annual fee of $50 to obtain a Memphis Public Library library card. Out of Service Area cards must be obtained in person.+

Can you update my Library Card?
If your account is in need of updating, please bring proof of ID and address to any Memphis Public Libraries location. We are no longer renewing accounts without proof of ID and address.