Tax Assistance (AARP and FTP)


Updated as of 03/21/2024

IRS accepts tax returns 01/29/2024. Tax season ends 04/15/2024

Call LINC/2-1-1 for assistance

PLEASE CALL 2-1-1 (alternate numbers: 901-415-2790 or toll-free 855-354-4211) for information about free tax assistance 

Our helpful LINC/2-1-1 staff are available to assist you by phone:

  • Monday – Thursday, 9:00 AM – 8 PM;
  • Friday & Saturday, 10 AM – 6 PM; and
  • Sunday 1 PM – 5 PM.

IN CASE OF BAD WEATHER, WE ADVISE YOU TO CALL 2-1-1 TO SEE IF WE HAVE RECEIVED NOTICE OF LAST MINUTE CLOSINGS OR CHANGE IN SCHEDULE


AARP Sites

All sites are walk-in/first come first serve. AARP sites give preference to those 50 and up.

What documents to bring.

Benjamin L. Hooks Library
3030 Poplar Ave.
Memphis, TN 38111
Feb 1 – Apr 15
Mondays, 10AM – 2PM
Tuesdays, 10AM – 2PM
Wednesdays, 10AM – 2PM
Thursdays, 10AM – 2PM
Fridays, 10AM – 2PM
Saturdays, 10AM – 2PM

Sign-in sheet posted on front door at 6AM.

Exceptions: Except Friday, March 29th (Good Friday) and Thursday, April 4th (MLK Jr. Memorial Day), April 8th (Solar Eclipse)

Bartlett Library
5884 Stage Rd.
Bartlett, TN 38134
Feb 19 – Apr 9
Mondays, 10AM – 2PM
Tuesdays, 10AM – 2PM

Sign-in sheet posted on front door at 9AM.

Exceptions: MLK Memorial Day, April 4

Cordova Library
8457 Trinity Rd.
Memphis, TN 38018
Feb 1 – Apr 11
Thursdays, 10AM – 2PM

Exceptions: Except Thursday, April 4th (MLK Jr. Memorial Day).

FTP Sites

Visit United Way of the Mid-South Free Tax Prep page for details on sites, income requirements, and documentation to bring.


IRS Direct File

Direct File is a new IRS service that is helping people save time and money by filing their taxes online, for free, directly with the IRS! Direct File is a safe and easy to use – with no fees or surprises! You can use Direct File on your smartphone, laptop, tablet, or desktop computer to file your taxes in English or Spanish in as few as 30 minutes. More details here.


General Filing Information

What is the tax filing deadline?

  • IRS starts accepting electronic filing from Monday, January 23, 2023. Tax filing season will end on Tuesday, April 18, 2023. 

What documents do I need to bring with me to get my taxes filed?

What if I want to file my taxes myself online?

What if I’m not eligible for the free tax filing but need someone to file my taxes for me?

Where can I get the paper tax forms?

Where do I send my paper tax forms?

How can I get a copy of my tax return?

  • For information on ordering copies of tax returns from the IRS, see https://www.irs.gov/uac/about-form-4506
  • The IRS can also provide a Tax Return Transcript: https://www.irs.gov/individuals/transcript-types-and-ways-to-order-them

How can I contact the IRS?