Tax Assistance (AARP and FTP)


Updated as of 01/30/2023

Call LINC/2-1-1 for assistance

PLEASE CALL 2-1-1 (alternate numbers: 901-415-2790 or toll-free 855-354-4211) for information about free tax assistance 

Our helpful LINC/2-1-1 staff are available to assist you by phone:

  • Monday – Thursday, 9:00 AM – 8 PM;
  • Friday & Saturday, 10 AM – 6 PM; and
  • Sunday 1 PM – 5 PM.

IN CASE OF BAD WEATHER, WE ADVISE YOU TO CALL 2-1-1 TO SEE IF WE HAVE RECEIVED NOTICE OF LAST MINUTE CLOSINGS OR CHANGE IN SCHEDULE


TAX ASSISTANCE SITES

AARP Sites

All sites are walk-in/first come first serve. AARP sites give preference to those 60 and up.

Benjamin L. Hooks Library
3030 Poplar Ave.
Memphis, TN 38111
Feb 2 – Apr 18
Mondays, 10AM – 2PM
Tuesdays, 10AM – 2PM
Wednesdays, 10AM – 2PM
Thursdays, 10AM – 2PM
Fridays, 10AM – 2PM
Saturdays, 10AM – 2PM

Sign-in sheet posted on front door at 6AM.

Exceptions: Monday, Feb 20th (Presidents’ Day) and Tuesday, April 4th (MLK Jr. Memorial Day), and Friday April 7th (Good Friday)

Bartlett Library
5884 Stage Rd.
Bartlett, TN 38134
Feb 6 – Apr 18
Mondays, 10AM – 2PM
Tuesdays, 10AM – 2PM

Sign-in sheet posted on front door at 9AM.

Exceptions: Monday, Feb 20th (Presidents’ Day) and Tuesday, April 4th (MLK Jr. Memorial Day).

Cordova Library
8457 Trinity Rd.
Memphis, TN 38018
Feb 2 – Apr 13
Thursdays, 10AM – 2PM

VITA/FTP Sites

All sites are walk-in/first come first serve. Impact America and FTP limited to household income under $60,000. Please bring:

  • Photo ID
  • SS cards (not copies)
  • Last year’s return
  • All forms W-2 and 1099
  • Other tax documents you may have
  • Married filing jointly both spouses must be present

Super Sites

Frayser Free Tax Prep Super Site
3060 Baskin St.
Memphis, TN 38127

Jan 30 – Apr 13
Mondays, 10am-5pm
Tuesdays, 1pm-6pm
Wednesdays, 12pm-5pm
Thursdays, 12pm-5pm
Saturdays, 9am-5pm

Hickory Ridge Mall
6075 Winchester Rd.
Memphis, TN 38115

Jan 25 – Apr 18
Mondays, 10AM – 4PM
Tuesdays, CLOSED
Wednesdays, 10AM – 4PM
Thursday, 10AM – 4 PM
Fridays, 10AM – 4PM
Saturdays, 10AM – 4PM

Raleigh Library
3452 Austin Peah Hwy.
Memphis, TN 38128

Jan 24 – Apr 18
Mondays, CLOSED
Tuesdays, 10AM – 4PM
Wednesdays, 10AM – 4PM
Thursdays, 10AM – 4PM
Fridays, 10AM – 4PM
Saturdays, 10AM – 4PM

Southland Mall
1291 Shelby Dr.
Memphis, TN 38116

Jan 23 – Apr 18
Mondays, 2PM – 6PM
Tuesdays, 10AM – 2PM; 3PM – 6PM
Wednesdays, CLOSED
Thursday, 10AM – 2PM
Fridays, 10AM – 6PM
Saturdays, 10AM – 6PM

United Way Plaza
1005 Tillman St.
Memphis, TN 38112

Jan 23 – Apr 18
Mondays, 9AM – 3PM
Tuesdays, 9AM – 3PM
Wednesdays, 9AM – 3PM
Thursday, CLOSED
Fridays, 9AM – 3PM
Saturdays, 10AM – 3PM


Extended Tax Assistance

Extended tax help is still available from IRS certified preparers with United Way of the Mid-South’s Free Tax Prep.

General Filing Information

What is the tax filing deadline?

  • IRS starts accepting electronic filing from Monday, January 23, 2023. Tax filing season will end on Tuesday, April 18, 2023. 

What documents do I need to bring with me to get my taxes filed?

What if I want to file my taxes myself online?

What if I’m not eligible for the free tax filing but need someone to file my taxes for me?

Where can I get the paper tax forms?

Where do I send my paper tax forms?

How can I get a copy of my tax return?

  • For information on ordering copies of tax returns from the IRS, see https://www.irs.gov/uac/about-form-4506
  • The IRS can also provide a Tax Return Transcript: https://www.irs.gov/individuals/transcript-types-and-ways-to-order-them

How can I contact the IRS?