Tax Assistance (AARP and FTP)



March 18, 2020 – The Treasury Department and the Internal Revenue Service are providing special payment relief to individuals and businesses in response to the COVID-19 Outbreak.

This payment relief includes:

Individuals: Income tax payment deadlines for individual returns, with a due date of April 15, 2020, are being automatically extended until July 15, 2020, for up to $1 million of their 2019 tax due. This payment relief applies to all individual returns, including self-employed individuals, and all entities other than C-Corporations, such as trusts or estates. IRS will automatically provide this relief to taxpayers. Taxpayers do not need to file any additional forms or call the IRS to qualify for this relief.

Corporations: For C Corporations, income tax payment deadlines are being automatically extended until July 15, 2020, for up to $10 million of their 2019 tax due.

This relief also includes estimated tax payments for tax year 2020 that are due on April 15, 2020.

Penalties and interest will begin to accrue on any remaining unpaid balances as of July 16, 2020. If you file your tax return or request an extension of time to file by April 15, 2020, you will automatically avoid interest and penalties on the taxes paid by July 15.

The IRS reminds individual taxpayers the easiest and fastest way to request a filing extension is to electronically file Form 4868 through their tax professional, tax software or using the Free File link on Businesses must file Form 7004.

This relief only applies to federal income tax (including tax on self-employment income) payments otherwise due April 15, 2020, not state tax payments or deposits or payments of any other type of federal tax. Taxpayers also will need to file income tax returns in 42 states plus the District of Columbia. State filing and payment deadlines vary and are not always the same as the federal filing deadline. The IRS urges taxpayers to check with their state tax agencies for those details. More information is available at

NOTE:  ALL AARP SITES HAVE BEEN CANCELLED; ONE FTP DRIVETHROUGH DROP OFF TAX HELP SITE IS AVAILABLE FROM MARCH 24-APRIL15, 2020 M-F 10A-6P; SAT 10A-2P AT 1005 TILLMAN, MEMPHIS 38112, UNITED WAY PLAZA. N-SAT 10-2 FROM MAY 11-JULY 15, 2020. SEE BELOW FOR NEEDED DOCUMENTS.  Fayette County has a drop off tax help site available starting on June 18 (see below for details).

PLEASE CALL 2-1-1 (alternate numbers: 901-415-2790 or toll-free 855-354-4211) for information about free tax assistance 

Due to the COVID-19 Health Issue, all main library branches of Memphis Public Libraries closed March 18, 2020 till further notice and in person tax help there was suspended.  However, our helpful LINC/2-1-1 staff are still available to assist you with restricted hours by phone, Monday – Friday, 9 AM – 6 PM, Friday and Saturday, 11 AM – 3 PM, and Sunday, 11 AM – 3 PM. (NOTE:  HOURS MAY CHANGE IF NEEDED.)


SKIP TO AARP TAX SITES                                         SKIP TO FTP TAX SITES

Updated as of 6/15/2020


How can I get help filing my 2019 taxes?

AARP Foundation’s Tax-Aide program provides IRS-certified volunteers who provide FREE basic income tax return preparation with electronic filing to qualified individuals. The service is available to taxpayers with low and moderate income, with special attention to those age 60 and older.  AARP sites see taxpayers on a walk-in basis, first come/first served, without regard to age.  Tax filers are advised to come early to these sites as there is a limit to how many people can be seen at each site each day, and sign-up sheets are often used.

The Free Tax Prep (FTP)* program provided in our area by United Way of the Mid-South and Impact America offers FREE tax help to people of low and moderate income (household income $56,000 a year or less), people with disabilities, the elderly and people with limited English proficiency who need assistance preparing their own tax returns. IRS-certified volunteers provide free basic income tax return preparation with electronic filing to qualified individuals.  Some FTP sites are walk-in, first come first served; some take appointments; others are a combination of both walk-in and appointments.  Tax filers are advised to come early to the walk-in sites as there is a limit to how many people can be seen at each site each day.  *This program was formerly known as the VITA program.

Please call us at 2-1-1 (or 901-415-2790 or tollfree at 855-354-4211) information for the free tax sites for filing for the 2019 tax year.

FTP (Free Tax Prep) Sites (ALL IN PERSON SITES CANCELLED AS OF 3/16/20; ONE DRIVETHROUGH SITE OPEN AT uNITED WAY PLAZA 3/24/-4/15/2020; AND RE-OPENS MAY 11-jULY 15, 10-2 mON – sAT; NO APPOINTMENT REQUIRED; also one drop off site at the Fayette County Senior enrichment Center)



1005 Tillman Street
Memphis, TN 38112
May 11 – July 15, 2020
Monday –   Saturday 10:00 am – 2:00 pm
CLOSED July 4, 2020
Drive up with documents to drop off
Persons will be told when to pick up copy of their submitted tax return



Fayette County Senior Enrichment Center DROP OFF SITE ONLY; MUST WEAR A MASK!
17920 Highway 64
Memphis, TN 38068
Drop off Dates: Thursdays 4:00 pm – 7:00 pm: June 18 & 25; July 2 & 9, 2020
Pick up Dates: Saturdays 10:00 am – 1:00 pm: June 20, June 27 & July 11, 2020
Walk in with documents to drop off
Persons will be told when to pick up copy of their submitted tax return



  1. General filing information

What documents do I need to bring with me to get my taxes filed?

The IRS has prepared a list of documents needed by tax preparers:

AARP and FTP tax preparers can prepare tax returns with the following forms:

  • Wages, salaries, etc. (Form W-2)
  • Interest Income (Form 1099-INT)
  • Dividends Received (Form 1099-DIV)
  • State Tax Refunds (Form 1099-G)
  • Unemployment Benefits (Form 1099-G)
  • IRA Distributions (Form 1099-R)
  • Pension Income (Forms 1099-R, RRB-1099, CSA-1099)
  • Social Security Benefits (Form SSA-1099)
  • Simple Capital Gain/Loss (Form 1099-B)
  • Sale of Home (Form 1099-S) limited
  • Self-employed Income (Form 1099-MISC) limited
  • Gambling Winnings (Form W-2G)
  • Cancellation of Debt (Form 1099-C) limited
  • Health Savings Accounts (Form 1099-SA) limited
  • Itemized Deductions limited
  • Education Credits (Form 1098-T)
  • Child Tax Credit
  • Earned Income Credit
  • ACA Statements (Forms 1095-A, B or C)

AARP and FTP tax preparers can NOT prepare tax returns with the following forms:

  • Schedule C with losses
  • Complicated Schedule D (capital gains and losses)
  • Form SS-5 (request for Social Security Number)
  • Form 4684 (casualty and theft loss)
  • Form 8606 (non-deductible IRA)*  AARP can assist with Part 1 of this form ONLY. 
  • Form 8615 (minor’s investment income)
  • Form SS-8 (determination of worker status for purposes of federal employment taxes and income tax withholding)
  • Parts 4 & 5 of Form 8962 (Premium Tax Credits)

What if I want to file my taxes myself online?

If your household income is less than $69,000, you can also go to the My Free taxes site sponsored by United Way Worldwide and H & R Block to find free tax filing software:

What if I’m not eligible for the free tax filing but need someone to file my taxes for me?

Where can I get the paper tax forms?
The IRS is moving toward e-filing, and is moving away from the use of paper forms. In early 2020, the IRS will make forms for the 2019 tax year available on its website at . Note that there are also accessible tax forms and publications that can be downloaded or viewed online in text-only, Braille ready files, browser-friendly HTML, accessible PDF, and large print. Also, IRS eBooks for mobile devices are provided in the ePub format at that same site.

Following the most expansive tax law changes in 30 years, the IRS created a shorter, simpler Form 1040 for the 2019 tax season. The new Form 1040 replaced the current Form 1040 as well as the Form 1040A and the Form 1040EZ. This same form with 3 schedules will be used in 2020, plus a new large print version of the 1040 form for Seniors.

The new Form 1040 uses a “building block” approach, in which the tax return is reduced to a simple form. That form can be supplemented with additional schedules if needed. Taxpayers with straightforward tax situations would only need to file this new 1040 with no additional schedules.

A limited number of a very few tax forms — 1040, schedules for the new 1040 form, and the instructions for those forms – will be made available from the IRS for distribution through public libraries in early 2020 AS SOON AS THEY ARE SENT BY THE IRS.   Customers may also be able to make copies of other needed paper tax forms through asking for assistance at the public service desk. Librarians will let you know if a reference copy of the form you need is available for copying, or if you will need to print it from the IRS website.  Copies of the most popular forms will be available for copying at the Central Library (Business/Sciences desk on third floor).  Copies may also be available at library branches; call the branch ahead of time to confirm availability.

Where do I send my paper tax forms?



How can I get a copy of my tax return?
Tax preparers at the AARP and FTP sites will provide tax filers a copy of their tax return once it is completed and submitted.  If you need a replacement copy, you will need to go back to the site where your 2019 taxes were filed.  AARP sites can also provide tax filers a copy of their 2018 returns IF the return was filed at that particular site.

Tax filers can also order copies of tax returns and transcripts of tax returns from the IRS.   For information on ordering copies of tax returns from the IRS, see    Note that there is a $50 charge for each return and the IRS says they can take up to 75 days to process such requests.

The IRS can also provide a Tax Return Transcript for many returns free of charge.  The transcript provides most of the line entries from the original tax return and usually contains the information that a third party (such as a mortgage company) requires.  See Form 4506-T, Request for Transcript of Tax Return, on the IRS website, or you can request transcripts by phone (1-800-908-9946) or mail.   For more information, see .

How can I contact the IRS?

For general tax information, call 1-800-829-1040.  For information about the status of your tax refund, go to .  You will need to provide your social security number, filing status and amount of refund.

The IRS Where’s My Refund? link at and the IRS2Go app will be updated with projected deposit dates for early EITC and ACTC refund filers, (this year EITC refunds will not be available until late February 2020); usually toward the end of February.  Taxpayers will not see a refund date on Where’s My Refund? or through their filing software until then.

IF you are not waiting for EITC or ACTC refunds and it has been more than 21 days since you filed your taxes electronically (or someone else did so electronically for you), OR it has been more than 6 weeks since you mailed your paper return, you can call 1-800-829-0922 to check on the status of your refund.

The Memphis office is located at 22 North Front Street in the Falls Building and is generally open Monday – Friday, 8:30 Am – 4:30 PM.  IRS staff do NOT provide free tax preparation assistance.  Here is a list of the services available at that office:

Many tax-related questions are answered on the IRS website at