Tax Assistance (AARP and FTP)

Updated as of 01/30/2023

Call LINC/2-1-1 for assistance

PLEASE CALL 2-1-1 (alternate numbers: 901-415-2790 or toll-free 855-354-4211) for information about free tax assistance 

Our helpful LINC/2-1-1 staff are available to assist you by phone:

• Monday – Thursday, 9:00 AM – 8 PM;
• Friday & Saturday, 10 AM – 6 PM; and
• Sunday 1 PM – 5 PM.

IN CASE OF BAD WEATHER, WE ADVISE YOU TO CALL 2-1-1 TO SEE IF WE HAVE RECEIVED NOTICE OF LAST MINUTE CLOSINGS OR CHANGE IN SCHEDULE

TAX ASSISTANCE SITES

AARP Sites

All sites are walk-in/first come first serve. AARP sites give preference to those 60 and up.

VITA/FTP Sites

All sites are walk-in/first come first serve. Impact America and FTP limited to household income under $60,000. Please bring:

• Photo ID
• SS cards (not copies)
• Last year’s return
• All forms W-2 and 1099
• Other tax documents you may have
• Married filing jointly both spouses must be present

Super Sites

General Filing Information

What is the tax filing deadline?

• IRS starts accepting electronic filing from Monday, January 23, 2023. Tax filing season will end on Tuesday, April 18, 2023. 

What documents do I need to bring with me to get my taxes filed?

• The IRS has prepared a list of documents needed by tax preparers: https://www.irs.gov/Individuals/Checklist-for-Free-Tax-Return-Preparation

What if I want to file my taxes myself online?

• IRS E-File Options
• MyFreeTaxes by United Way

What if I’m not eligible for the free tax filing but need someone to file my taxes for me?

• https://www.irs.gov/Tax-Professionals/Choosing-a-Tax-Professional

Where can I get the paper tax forms?

• https://www.irs.gov/forms-instructions
• At this time, we do not know when paper forms will arrive at the Library.

Where do I send my paper tax forms?

• Tennessee:  https://www.irs.gov/filing/tennessee-where-to-file-addresses-for-taxpayers-and-tax-professionals
• Arkansas: https://www.irs.gov/filing/arkansas-where-to-file-addresses-for-taxpayers-and-tax-professionals
• Mississippi: https://www.irs.gov/filing/mississippi-where-to-file-addresses-for-taxpayers-and-tax-professionals

How can I get a copy of my tax return?

• For information on ordering copies of tax returns from the IRS, see https://www.irs.gov/uac/about-form-4506
• The IRS can also provide a Tax Return Transcript: https://www.irs.gov/individuals/transcript-types-and-ways-to-order-them

How can I contact the IRS?

• General Info: https://www.irs.gov/ or 1-800-829-1040
• Refund Info: https://www.irs.gov/Refunds 
• Local Office (does NOT provide free tax preparation assistance): https://www.irs.gov/uac/Services-Provided-FOUR