LINC 2-1-1


Learn more about Memphis’ “Best Kept Secret” and its manager, Kimberly Jordan-Fluker.

dial 2-1-1 to find help

If you are looking for help, or want to provide someone with help, just dial 2-1-1 to reach the community information and referral resources of LINC, the Library Information Center at the Memphis Public Library. LINC, in conjunction with United Way of the Mid-South, is the local source for community resources. LINC maintains a large, comprehensive database of human services organizations, government agencies and volunteer groups, which can now be accessed by dialing 2-1-1.

The most frequent requests for help are utilities, food, protective services, legal assistance, child care, social support, housing, and mental health.

Services are accessible to the hearing-impaired by calling TTY 415-2701.  Toll free access is also available at (855) 354-4211.

Serving People in Need and the Agencies Who Help Them

2-1-1 LINC has the most comprehensive database of human service resources in the area. It is continuously updated by the information professionals, also known as librarians, at the Memphis Public Library & Information Center.

The concept of dialing 2-1-1 for help is not just in the Mid-South. It is a growing national service. The Federal Communications Commission designated 2-1-1 as the national abbreviated dialing code for free access to health and human services information and referral.

Free and Immediate Information for help when…

  • You are worried about the gas shutoff notice you just received.
  • You have been caring for your wife, who has Alzheimer’s. You are exhausted and need assistance and respite.
  • Your employee is frequently missing work; she needs affordable, reliable child care.
  • You need counseling for your 12 year-old son who is not going to school regularly.
  • You have questions about eligibility for Food Stamps.
  • Your client needs information about available transportation for the disabled.
  • You are a guidance counselor searching for a parenting course for a teen father.
  • You want to know how to get a passport.
  • You are a teenager with problems at home and need someone to talk to.